Improve Your Product Adoption And
Time To Value With Product Usage Data
70% of SaaS customers who are not using the product after 30 days will churn within 90 days. (Source: McKinsey)
How can ZapScale help?
Improve product adoption and decrease time to value with DIY tracking
OUTCOME TRACKING
Are you customers getting value from your product?
Chart successful use-cases in your product and understand if your customers are deriving value from your solution.
SUCCESS PLAYS
Make your customers a success with optimal planning
Create success playbooks and plans with schedules, milestones and actions for successful customer journeys. Select from pre-made playbooks and plans or create your own!
ACCOUNT SEGMENTATION
Not all customer adoption journeys are the same
Slice and dice your customers’ data how you’d like to see it – based on ARR, lifecycle stage, renewal dates and many more. Compare the right cohorts to ensure the right engagement strategies.
TREND ANALYTICS
Map feature usage by customers
Tag individual features with a no-code DIY tracker for customer segments and easily understand your feature adoption – weekly, monthly or quarterly.
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Gaurav Sabharwal
Co-Founder, JOP
ZapScale addresses our most important customer success needs. The solution is extremely intuitive, lightning fast to adopt and adds tremendous customer visibility.
Bhanu Pratap
Customer Success Manager, JOP
ZapScale allows complete visibility on the customers’ portfolio by collating product usage and other information from external systems. Easy to set-up playbooks help the CSMs to structure and prioritise key CS tasks.
Simarjeet Singh
Software Test Engineer, Zoconut
With ZapScale, I have the flexibility to tailor my dashboard according to different customer segments. This feature is truly remarkable. I can make my customer engagements more targeted and personalized which helps to enhance the overall customer experience.